Shipping policy

Shipping Policy

Last updated: 7 June 2025

1. Order Initiation ✦ When We Start Processing

  • Start gap: Each new order enters our queue within 1–3 business days of purchase for payment confirmation and fraud screening.

  • This start gap does not include picking, packing, or carrier hand-off.

  • Weekends, U.S. federal holidays, and orders placed after 12 p.m. ET begin their 1–3-day start gap on the next business day.

2. Fulfillment & Carrier Hand-Off

  • After the start gap, most orders require an additional 1–2 business days for picking, packing, and label creation.

  • When your label is created you’ll receive a shipping-confirmation email with a tracking link.

  • Hand-off to the carrier typically occurs the same day the label is created, but high-volume periods may add 24 hours.

3. Estimated Transit Times (once with the carrier)

Service Region Estimated Transit*
Standard Continental USA 7–14 business days
Standard International Canada, EU, UK, Australia, New Zealand & Rest of World 7–21 business days

*Transit windows exclude customs delays, force-majeure events, and the processing timeline described in Sections 1–2.

4. Tracking Your Order

  • A tracking link is emailed when the carrier scans your parcel.

  • Paste your tracking number into 17track.net for multi-carrier visibility.

  • Tracking may take up to 24 hours to populate after label creation.

5. Shipping Rates & Free-Shipping Thresholds

  • Rates are calculated at checkout based on weight and destination—Standard service only.

  • Orders that meet our free-shipping threshold (displayed in cart) ship via Standard service.

  • No expedited or express upgrades are currently offered.

6. Customs, Duties & Taxes (International)

  • Import duties, VAT/GST, and brokerage fees are the recipient’s responsibility.

  • Refusal to pay duties may result in destruction or return; initial and return shipping costs will be deducted from any refund.

7. Address Accuracy & Order Changes

  • Verify your shipping details carefully; we’re not liable for mis-deliveries caused by address errors.

  • Address changes are possible only before the order exits the start-gap stage. Email support@storepurevita.com with “URGENT – ADDRESS CHANGE” in the subject line.

8. Lost, Stolen, or Delayed Packages

  • A parcel is considered lost if there is no scan for 14 consecutive days (USA) or 30 days (international).

  • For lost-package claims, email support@storepurevita.com; we’ll open a carrier investigation and issue a replacement or store credit once confirmed.

  • Shipments marked “Delivered” by the carrier are deemed fulfilled; we cannot refund or replace orders stolen after delivery.

9. Split Shipments

We may ship items from multiple warehouses. You will receive separate tracking numbers; your shipping cost will not increase.

10. Holiday & Peak-Season Notice

During November–January and other peak periods, both the start-gap and fulfillment stages may extend by several days. Please order early.

11. Policy Updates

We may modify this Shipping Policy at any time. The version posted at checkout applies to your purchase.

By placing an order with PureVita, you acknowledge that you have read, understood, and agree to these terms. Questions? Reach us at support@storepurevita.com.